Support

Questions, problems, or ideas? Email stian@larsenutvikling.no and you will get an answer from the person who built the app.

Common questions

Which export options are available?

Every frame and PNG are the defaults for lossless extraction. Choose JPEG for smaller files. For a lighter storyboard, choose the first frame at or after every 0.5, 1, 5 seconds. The compact options menu applies to new jobs, so jobs already in the queue keep the settings they started with.

macOS asked for folder permission. Why?

FrameSnapper is sandboxed. The first time you use a folder, macOS shows a one-time panel asking to allow saving frames next to your video. Click Allow and the grant is remembered for that folder. If you decline, the row waits with a Grant button so you can allow it later; nothing is lost.

Where do my frames end up?

In a FrameSnapper-owned folder right next to each video, named after it: clip.mp4 becomes clip/ with frame_000001.png or frame_000001.jpg onwards inside. A dropped folder becomes a sibling <FolderName> Frames folder with one subfolder per video, structure preserved. Name collisions receive a safe suffix instead of overwriting another video or an unrelated folder.

Can I start an export from Finder?

Yes. Drag files into FrameSnapper, use Add Videos, choose Open With, or run the FrameSnapper Finder Service. Every entry point uses your most recently saved export options.

Which formats work?

Anything macOS itself can play: MP4, MOV, M4V, HEVC, H.264, ProRes and more. If QuickTime can open it, FrameSnapper can extract it.

Can I re-extract a video?

Yes. FrameSnapper prepares the new result separately and only swaps it into place after a successful export. A failed or cancelled retry leaves your previous result intact. Folders not created and identified by FrameSnapper are never cleared or replaced.

Why only two videos at a time?

Frame extraction is CPU-heavy. Two parallel extractions keep your Mac fast and responsive while the rest of the queue waits its turn automatically.

Refunds

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Requirements

macOS 13 or later. Runs natively on Apple silicon and Intel.

See also the privacy policy. Spoiler: the app collects nothing.