Support

Questions, problems, or ideas? Email stian@larsenutvikling.no and you will get an answer from the person who built the app.

Common questions

macOS asked for folder permission. Why?

FrameSnapper is sandboxed. The first time you use a folder, macOS shows a one-time panel asking to allow saving frames next to your video. Click Allow and the grant is remembered for that folder. If you decline, the row waits with a Grant button so you can allow it later; nothing is lost.

Where do my frames end up?

In a folder right next to each video, named after it: clip.mp4 becomes clip/ with frame_000001.png and onwards inside. A dropped folder becomes a sibling "Frames" folder with one subfolder per video, structure preserved.

Which formats work?

Anything macOS itself can play: MP4, MOV, M4V, HEVC, H.264, ProRes and more. If QuickTime can open it, FrameSnapper can extract it.

Can I re-extract a video?

Yes. Drop it again and the old result row is replaced with a fresh extraction. Leftover frames from a previous longer run are cleaned up automatically.

Why only two videos at a time?

Frame extraction is CPU-heavy. Two parallel extractions keep your Mac fast and responsive while the rest of the queue waits its turn automatically.

Refunds

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Requirements

macOS 13 or later. Runs natively on Apple silicon and Intel.

See also the privacy policy. Spoiler: the app collects nothing.